Graveyard Cover Plan

We cover database servers.
Graveyard Only Plan

Graveyard Only Plan

Our Sleepwell plan offers unlimited ticket plus live chat supports in your night shifts when you already have daytime staff and want a solution for your night shifts. Our team works 12 hours, 7 days a week and provides unlimited tickets and live chat support on unlimited servers.

Unlimited Tickets Support
Unlimited Tickets Support
  • Manage tickets using your helpdesk (Kayako, PerlDesk etc...)
  • Escalate tickets to the concerned department if needed
Server Management
Server Management
  • Full Server Management plan
  • Server Security
  • Service optimization
  • Linux (Cpanel, Plesk & DirectAdmin) Windows(Plesk & Helm)
Services Optimization
Services Optimization
  • Apache
  • IIS
  • MySQL
  • MS-SQL
  • Mail Servers (EXIM, qmail, MailEnable etc...)
  • and many more...
Basic & Advance Security
Basic & Advance Security
  • Server securing and hardening
  • Firewall installation & configurations.
  • PHP Hardening
  • RootKit and root access alerts
  • Re-Secure a server after intrusion
  • and many more...
Response time 30 minutes as per SLA
Response time 30 minutes as per SLA
  • Initial response within 30 mins to your clients.
  • Routine follow-up with the tickets
  • Escalating tickets to proper department (Sales or Billing)
  • Pre-Sales support
  • Get necessary details from clients to fix the issues quickly.
Communication with Datacenters
Communication with Datacenters
  • For Server reboots (Via ticket, Remote Console etc...)
  • Follow-up with the DC for any issues (Hardware, Reboots or upgrades)
24x7 Server Monitoring
24x7 Server Monitoring
  • Techs will be Monitoring the server 24x7.
  • Restart services if necessary
  • Fix issues if any of the services have problems
Third Party scripts support
Third Party scripts support
  • Installing, configuring scripts like Joomla, WordPress, Mambo and other fantastico based scripts.
  • Server monitoring software like Nagios etc.
  • Advance application installations.
Risk Free Trial: 3 days 12 hours only
Risk Free Trial: 3 days 12 hours only
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Cpanel, SolusVM, Plesk, Plain Servers, Windows Servers Website Panel and Cloud Control Panels

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