Shared staffing plan

We cover databse servers.
Cost Effective Shared Staffing

Cost Effective Shared Staffing

Our Semi-dedicated staff plan is a "Team" of highly qualified technical people who are industry recognized and internationally Certified, The idea of semi-dedicated staff is minimizing the support cost by sharing the team on multiple support projects. The response time may not be exactly as dedicated staff but you will be satisfied with the overfall performance the skills of our system administrators.

Unlimited Tickets Support
Unlimited Tickets Support
  • Semi Dedicated 24x7 technical team
  • Manage Unlimited tickets 24x7 using helpdesk (kayako, PerlDesk etc...)
  • Escalate tickets to concerned department if needed.
Server Management
Server Management
  • Full Server Management plan
  • Server Security
  • Service Optimization
  • Linux (Cpanel, Plesk & DirectAdmin) Windows(Plesk & Helm)
Services Optimization
Services Optimization
  • Apache
  • IIS
  • MySQL
  • MS-SQL
  • Mail Servers (EXIM, qmail, MailEnable etc...)
  • and many more...
Basic & Advanced Security
Basic & Advanced Security
  • Server securing and hardening
  • Firewall installation & configurations.
  • PHP Hardening
  • RootKit and root access alerts
  • Re-secure a server after intrusion
  • and many more...
Response time 60 minutes as per SLA
Response time 60 minutes as per SLA
  • Initial response within 20 mins to your clients.
  • Routine follow-up with the tickets
  • Escalating tickets to proper department (Sales or Billing)
  • Pre-Sales support
  • Get necessary details from clients to fix the issues quickly.
Response time 1 hour as per SLA
Communication with Datacenters
  • For Server reboots (Via ticket, Remote Console etc...)
  • Follow-up with the DC for any issues (Hardware, Reboots or upgrades)
24x7 Live Chat Support
24x7 Live Chat support
  • Unlimited Live chat support via (LiveResponse, CCS, Provide support etc.)
  • Handling most of the issues via Live chat
  • Escalating sales and billing related chats to concerned department
Server Migrations and Data Restorations
Weekly reports
  • Sending ticket reports (Resolved, Pending and Closed tickets)
  • Weekly server status report (Disk usages, Security status, Server performances etc...)
24x7 Server Monitoring Free worth $20
24x7 Server Monitoring
  • Techs will be monitoring the server 24x7.
  • Restart services if necessary
  • Fix issues if any of the services have problems
Third Party scripts support
Third Party scripts support
  • Installing, configuring scripts like Joomla, WordPress, mambo and other fantastico based scripts.
  • Server monitoring software like Nagios etc.
  • Advance application installations.
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We Proudly Support

Cpanel, SolusVM, Plesk, Plain Servers, Windows Servers Website Panel and Cloud Control Panels

We Proudly Support